Expatrio's Customer Support continues to be at your service as usual. However, the service is affected in a few ways, listed in the following.
- As the COVID-19 situation is heavily increasing the influx of inquiries, it might take a bit longer for us to get back to you. Though it will not work all the time, we try our best to get back to you within 24 hours. Please do not send a follow-up request.
- As we are taking our social responsibility very seriously, we are not offering in-person support at our office in Berlin at the moment. This means, you will not be able to come to our Berlin office to activate your Blocked Account or clarify on any questions you might have. Please use this form for any inquiries.
- The processing of Blocked Account activations might take up to 2 weeks at the moment.
- The processing Blocked Account closing orders might take up to 6 weeks at the moment.