Before Activation
In this section, you will find answers to the most pressing questions if you have not activated your Expatrio products yet.
Can I postpone my Blocked Account activation?
Yes, you can postpone your Blocked Account activation for up to one year. Please update your (expected) arrival and study start date (if applicable) on the personal data page in your Expatrio User Portal accordingly.
How can I close my Blocked Account because of Corona?
To close your Blocked Account, please simply follow our standard closing procedure. The procedure will be initiated once you send us a request via this form with the category "Blocked Account Closing / Visa Rejection".
Do I still need an official letter from the German authority handling my visa request ("Sperrfreigabe") to close my Blocked Account?
If you already have a 06 Blocked Amount Confirmation document then you will need to provide an official letter (a visa rejection letter is sufficient) to allow us to release the funds back to you, even if you can not come to Germany because of COVID-19.
After Activation
In this section, you will find answers to the most pressing questions if you are in Germany at the moment and have activated your Expatrio products already.
I am leaving Germany. How can I close my Blocked Account and get my money back?
To close your Blocked Account, please simply follow our standard closing procedure. The procedure will be initiated once you send us a request via this form with the category "Blocked Account Closing / Visa Rejection".