We are unable to close any Blocked Account without the confirmation of the German federal authority, as stated on the Federal Foreign Office website.
" The blocked account may only be closed with the consent of the blocked account beneficiary. The blocked account beneficiary is either the mission abroad or, after entering Germany, the competent foreigners authority. A blocking notice therefore only ensures that sufficient funds to cover living expenses are always available. It does not entitle the blocked account beneficiary to withdraw money from the blocked account. "
If your Embassy is closed and you need to obtain the Sperrfreigabe (Blocked Account Release confirmation), you will either need to call them or email them. If they cannot be reached via those avenues and the embassy is completely closed, you will need to wait until it is open as we cannot close the Blocked Account without the Sperrfreigabe or equivalent. It is an element to the Closing Order that we do not control.
If your embassy have not replied back to you in more than 2 weeks or more, please let us know their email. We cannot guarantee a response, however we can try to contact them on your behalf.