If you cannot access your profile because when you try to sign in, you receive a notification "user not found" there might be several reasons that might lead to such a situation:
- The account was registered with another email address (most frequent issue)
- The password you are using is wrong
- There are some technical problems on Expatrio's side
To address this problem you should:
- Push the "Forgot your password?" button to change your password OR
- Contact customer support and inquire to change your email in case your password and email address are correct.