We have several processes to activate your blocked account, depending on the type of blocked account you have and the country where your passport is from.

One of these processes is verifying your passport through Postident, one of our banking partner's passport verification providers.

To activate your Blocked Account with the POSTIDENT identity verification method, please follow the below steps.

• Go to your Expatrio User Portal, click 'Blocked Account' and then 'Activate'. Follow the instructions, including downloading the Expatrio App.
  
  
• Enter your German address and Tax Identity number.
  
  
• Upload the required documents:

Adress proof: the document must show your full name and German address, and it can not be older than 3 months.

• ​Utility Bill
• Letter from an insurance company
• Rental agreement
• Official Municipality document (Anmeldung)

Residence permit or your visa document: the document should be valid and have your full name.

• Choose Offline Post Office Activation (POSTIDENT)
  
  
• Check the POSTIDENT coupon email sent to you (please check your spam folder if not found)
  
  
• Click on 'Download POSTIDENT coupon'
  
  
• Either print or download the coupon below onto your phone.
  
  
• Find a Post Office branch nearby where you can complete the POSTIDENT process (Offline post office activation).
  
  Link to find Postident locations: https://www.deutschepost.de/en/s/standorte.html?serviceType=POSTIDENT
  
  In the link above, select 'Filtern - service auswählen - Postident durchführen' to search for Post Office branches with POSTIDENT capability.
  
  Important: Find a Post Office, NOT a Paketshop!
  
  
• Visit the post office with the required documents:
  
  
  • Passport
  • Identification Coupon
    
    

    💬 TIPS

    
    ⦁ There is no separate window for identification. Show the required documents to the person at the window, where you drop off the package, like everyone else.

    
    ⦁ You may not have internet access inside the post office. Download the coupon ahead of time and have it ready when you enter.

    
    
    
• Once you're done verifying your identity, you'll be asked to confirm your information on the screen and sign. Please do not sign until you are sure that post office agent reported your details correctly. Otherwise, your verification will fail.

Important: if there is a mismatch between your passport and the report Postident submits to our banking partner, Aion, the verification will fail on Aion's end and you will have to repeat it. To avoid this, follow the below steps:

• check your first name ('Vorname'), last name ('Name') and date of birth ('Geburtsdatum') carefully on the report
• make sure that these details match your passport exactly
  
  Tip: if your passport does not differentiate between your first name and last name on the upper section, refer to the MRZ lines at the bottom to be sure; it is built as follows:
  
  P<3 digit country codelast name 1<last name 2 (if any)<<first name 1<first name 2 (if any)<<<<<
  
  Example 1 (first and last name too):
  
  First name: John
  Last name: Doe Jones
  Nationality: Indian
  
  P<INDDOE<JONES<<JOHN<<<<<
  
  Example 2 (first name only):
  
  First name: John
  Last name: [none]
  Nationality: Indian
  
  P<IND<<JOHN<<<<<<<<<<<<<
  
  
  Example 3 (last name only):
  
  First name: [none]
  Last name: Doe
  Nationality: Indian
  
  P<INDDOE<<<<<<<<<<<<<
  
  
• if there is an error, ask the Postident agent to correct it before signing the form

Good to know

• You will not receive a confirmation document from the post office. A confirmation email will be sent to you after Postident forwards your verification details to Aion and Aion processes it.
• The identity verification at the post office takes about 5 minutes.
• Processing the verification results by Aion and Expatrio takes a few hours to 3 days!
  ​