If you have a DR-WALTER health insurance via Expatrio you can activate it via your Expatrio portal once you arrive in Germany and have your bank account. You will receive the information about how to use your insurance after you activate it.
This article provides information about how to use your DR-WALTER Educare 24 insurance after activation.
In case of illness, follow these steps:
Step 1: After your insurance activation, you should expect to receive two important documents from DR-WALTER in 1-2 weeks: an official certificate and a Ärzte-Info-Ticket (medical info card).
Step 2: If you haven't received these documents after your insurance activation, don't worry. Simply contact DR-WALTER directly and request them to send you the missing documents. They will assist you promptly.
Step 3: If you have already received the certificate and Ärzte-Info-Ticket (medical info card), it's important to present either your insurance confirmation or the medical info card to the doctor in charge before receiving any treatment. These documents contain vital information concerning your insurance cover.
You can learn more about claims with DR-WALTER on their website, on this link: https://www.dr-walter.com/en/service/claims.html
What if I have more questions or need further assistance regarding my insurance?
If you have any additional inquiries about your insurance or need assistance with any aspect of your coverage, please feel free to contact them directly. We provided their contact details below.
DR-WALTER Private Health Insurance:
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DR-WALTER phone number for Expatrio customers: +49 2247 9194 990