To cancel your Value Package you have to either cancel one or both of the below services we provide:

Blocked Account

To cancel your Blocked Account or Value Package please click here and choose the 'Category of Request' and let us know which product you would like to cancel. 

Health Insurance 

To ensure that you enjoy all the benefits of the Value Package, it is mandatory to activate the Health Insurance and Blocked Account in the Value Package.

If you decide to cancel your Health Insurance before it is activated please contact Expatrio here.

If you decide to cancel after your Health Insurance is activated please contact the provider directly:

TK Public Health Insurance

• Email: TK Contact Form
• Chat: TK Online Chat
• Phone: +49 40 - 46 06 62 53 00

Incoming Insurance or DR-WALTER Educare24 / Provisit Student Private Health Insurance

• Email: expatrio@dr-walter.com
• Phone: +49 2247 9194 -88

ottonova Study Secure Premium Private health insurance 

• Please contact their customer service directly through the ottonova app.

Please note: All the perks of the Value Package will be canceled accordingly.