If you’ve encountered the “Device Security Issue Detected” error while trying to access the banking app, it means that our system has identified potential risks to your device’s security. This article explains what this message means, why it occurs, and how you can resolve it.
Why Did I Receive This Error?
To ensure your financial information remains safe, our app performs a security check when you access sensitive sections. This error typically occurs when our system detects one or more of the following:
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Device Modifications
- Your device might be rooted (Android) or jailbroken (iOS), which removes important security restrictions, making it vulnerable to malicious software.
- Custom ROMs or modified firmware can also trigger this error.
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Use of Beta Software
- Beta versions of operating systems (e.g., iOS or Android) are not fully tested and may contain vulnerabilities that compromise security.
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VPN or Proxy Use
- Active VPNs can interfere with secure connections to our servers, as they modify or mask network traffic.
- Proxies or custom DNS settings may similarly cause issues.
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Outdated Operating System
- If your device is running an older version of the operating system, it may not have the latest security patches.
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Third-Party Apps
- Apps designed to customize or “beautify” other apps (e.g., those that change themes, colors, or icons) can interfere with secure app functionality.
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Developer or Debugging Tools
- Debuggers, emulators, or development frameworks on your device may mimic insecure environments and trigger a security block.
How to Resolve This Issue
Follow these steps to ensure your device meets the required security standards:
1. Check for Rooting or Jailbreaking
- For Android:
- Use a root checker app to verify if your device is rooted.
- If rooted, restore your device to its original state by re-flashing the stock firmware or contacting your device manufacturer for assistance.
- For iOS:
- If jailbroken, restore your device using iTunes to remove the jailbreak.
2. Disable Any VPN or Proxy Settings
- Go to your device’s network settings and disable any active VPN or proxy configurations. Try reconnecting without them.
3. Avoid Using Beta Software
- Ensure your device is running the latest stable version of the operating system, not a beta version.
- To check:
- On Android: Settings > About Phone > Software Information
- On iOS: Settings > General > Software Update
4. Update Your Operating System
- Install the latest updates to ensure your device has the most recent security patches.
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- Check for updates in your device’s settings under "Software Update."
5. Remove Third-Party Apps That Modify Other Apps
- Uninstall any customization or “beautification” apps, such as those that change themes, icons, or appearances for other apps.
6. Check Your Device’s Security Settings
- Enable standard security measures like secure boot and app verification in your device settings. Avoid disabling features intended to protect your device.
What If the Issue Persists?
If you’ve followed the steps above and still encounter the error:
- Contact Support: Contact our customer service team for additional help. Here you can find ways to contact us.
- Provide Device Details: Share information about your operating system, recent updates, and any installed third-party apps to help us troubleshoot.
Why Does This Security Check Exist?
We take your financial security seriously. By identifying devices that may be compromised or at risk, we help prevent unauthorized access to your account and protect your sensitive data.
Thank you for understanding and for prioritizing your security as much as we do! If you have any further questions, feel free to contact our support team.