Once you activate your Expatrio Bank Account* and link the account to your smartphone with your German phone number, you can set up your Digital Debit Card and order a physical card if you wish. Both the digital and physical cards are Mastercards.

How do I set up my first Digital Card?

Setting up your digital card will be possible as soon as your bank account* is activated, and your smartphone is linked to your account.

Go to the Banking tab on your Expatrio app and tap on the 'Start spending' button. Follow the instructions here to set up your card.

How can I order my Physical Card?

To order a physical card for your bank account* go to the Banking tab on your Expatrio app, then tap on Cards. 

Then tap on the 'Order Physical card' button.

Please note that price of the physical card is €10.
The fees will be deducted from your bank account. You need at least €10 in your account when you order the physical card.

Afterwards you will be asked to choose a name to display on your card:

Please note that your full name may be abbreviated if it is too long to fit on the card.

In the next step, you need to write your German address details.

Please write the last name on your doorbell and mailbox in the "Apartment" field, especially if your last name is not written on them. Please note: Your physical card will not arrive if the C/O details (which are the last name on the doorbell and mailbox) are not indicated and your last name is not written on them. 

Afterwards you will see a page to confirm the details you gave.

Later, you will be requested to type your "Passcode"

After typing your correct passcode, you will be requested to Set up a new PIN for your card and Confirm the new PIN. ( Please remember this PIN! You will need it for your physical card at the ATM.)

Then your physical card is ordered!

When can I get my physical card?

The shipping of physical cards can take up to 10 business days, depending on the shipping method you choose.

• Standard: 5-10 business days (free of charge)
• Express: up to 3 business days (€25)

If your card did not arrive to your indicated address after the 10 business days (weekends and public holidays in Germany are not business days) please contact us. 

*Banking services are provided by our partner Aion Bank