If you activated your Expatrio Bank Account* and lose your physical card or your phone (the access to your digital card is no longer secure), you can freeze your card to keep your bank account safe.

Once the card is frozen, the card will reject all charges, withdrawals, and purchases until you unfreeze it. This security measure helps you to prevent any unauthorized use of your card.

You can unfreeze your card at any time under the Banking/Cards tab on your Expatrio app!

Should you need to permanently block your card, please contact our customer support team via the Contact sheet.

Freezing your card via your Expatrio user portal

Login to your Expatrio User Portal and go to the Current Account menu there. Click on the 'Freeze card' function there. Our system will ask you 3 questions to verify your identity. Once you respond correctly, you can freeze your card.

Freezing your card via your Expatrio app

If you lost your physical card but still have your phone, or if for any reason you think the details of your digital card are no longer secure, you can freeze your card via your Expatrio app.

To access this option please go to the Banking tab in your app, then choose Cards.

Once there, choose the Freeze Card option, then follow the instructions there.

Unfreezing your card

If you recover your card and want to continue using it, you can easily unfreeze it under the Banking / Cards section on your Expatrio app. Simply choose the card you want to unfreeze and tap on the 'Unfreeze card' option.

Please note: this option will be available only if your card has been frozen.

Blocking your card permanently

Should you need to permanently block your card, please contact our customer support team via the Contact sheet.

*Banking services are provided by our partner Aion Bank