There are several reason that might cause this issue:

1. You accidentally provided your blocked account’s IBAN for the Sepa Direct Debit(SDD). Please note that you should only put the IBAN of your bank account*. You can find the IBAN of your bank account on the Expatrio app, go to banking tab, and click on the Profile icon.

2. If you have provided the correct IBAN but your account lacks sufficient funds when the other bank attempts to debit it, the transaction will fail. To avoid this, please ensure that your account has sufficient funds before processing a SEPA Direct Debit (SDD).

If you have linked your bank account to the SEPA Direct Debit (SDD) for your insurance product with Expatrio, please ensure that your IBAN is correctly entered in the user portal. If you notice any inaccuracies, promptly contact the insurance provider to update them with the correct IBAN.

If your SEPA Direct Debit (SDD) is rejected by other merchants, please contact our customer support team and provide proof of the rejection. The merchants should be able to supply the date of the SEPA Direct Debit (SDD) attempt, the amount, and a reference number.

Tip:

To avoid the failure of the SEPA Direct Debit (SDD), we kindly suggest you to check if you have sufficient funds in your bank account before you set up a SEPA Direct Debit (SDD). 

If you have any questions, please feel free to reach out to our customer support team via our contact form!

*Banking services are provided by our partner Aion Bank