Unfortunately, the ID Now online verification has its limits and they can not support all passport types for identity verification to activate the Blocked Account. An example is Special Turkish passports, which are also called green Passports.
Thankfully, we have a solution!
You can change your verification method on your Expatrio App to the Postident offline verification option and take your passport, along with the coupon we will send you, to the nearest Postident office for the identity verification.
Our How do I complete the Postident Identity Verification article explains how to do it step by step.