Unfortunately, ID Now's online verification has its limits. It can not support all passport types for identity verification to activate the Blocked Account. An example is Special passports, which are also called green Passports in Turkey.
Thankfully, we have a solution!
You can change your verification method on your Expatrio App to the Postident offline verification option and take your passport along with the coupon we will send you to the nearest Post office for the identity verification.
Our How do I complete the Postident Identity Verification article explains how to do it step by step.