How do I complete the Postident Identity Verification?

In order to activate your Blocked Account with the POSTIDENT identity verification method, please follow the below steps.

1. Go to your Expatrio User Portal, click 'Blocked Account' and then 'Activate'. Follow the instructions, including downloading the Expatrio App.
   
   
2. Enter your German address and the details of your current account (where you want us to send your monthly payments from your blocked account).
   
   
3. If you have Health insurance with Expatrio:
   • No documents required
     
     
4. If you do NOT have Health insurance with Expatrio:
   
   
   • Please upload one of the documents below
   • Important: the document must show your full name and address, and it can not be older than 3 months.
     
     
     • ​Utility Bill
     • Letter from an insurance company
     • Rental agreement
     • Official Municipality document (Anmeldung)
       
       
5. Choose Offline Post Office Activation (POSTIDENT)
   
   
6. Check the POSTIDENT coupon email sent to you (please check your spam folder if not found)
   
   
7. Click on 'Download POSTIDENT coupon'
   
   
8. Either print or download the coupon below onto your phone.
   
   
9. Find a Post Office branch nearby where you can complete the POSTIDENT process (Offline post office activation).
   
   Link to find Postident locations: https://www.deutschepost.de/de/s/standorte.html?serviceType=POSTIDENT
   
   In the link above, select 'Filtern - service auswählen - Postident durchführen' to search for Post Office branches with POSTIDENT capability.
   
   Important: Find a Post Office, NOT a Paketshop!
   
   
10. Visit the post office with required documents:
    
    
    • Passport
    • Identification Coupon
      
      

      💬 TIPS

      
      ⦁ There is no separate window for identification. Show the required documents to the person at the window, where you drop off the package, like everyone else.

      
      ⦁ You may not have internet inside the Post Office. Download the page ahead of time and have it ready when you enter.

      
      
      
11. Once you're done verifying your identity, you'll be asked to confirm your information on the screen and sign.
    
    Important: There is no confirmation document to receive from the post office. Confirmation email will be sent once all activation approvals are complete.

Good to know

The identity verification at the post office takes about 5 minutes.

The Approval and Activation by our banking partner, Aion and Expatrio takes a few hours to 3 days.
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