Please note that in order to enjoy all the below benefits of the Value package you applied for, it is mandatory to activate the Health Insurance product with Expatrio.

Before activation:

If you want to cancel the insurance before it was activated please contact Expatrio service team.

After activation:

For TK public health insurance users:

Please contact TK

• Email: TK Contact Form
• Chat: TK Online Chat
• Phone: +49 40 - 46 06 62 53 00 (they have English speaking customer service)

For DR-WALTER Educare24/ Provisit Student private health insurance users:

Please send DR-WALTER an e-mail to expatrio@dr-walter.com with the date to which the insurance shall stop and the insurance number. If the date of cancellation is in the past you should include proof of your departure from Germany, or the confirmation of your new public health insurance with the starting date on it.

For  Study Secure Basic / Premium private health insurance by ottonova users: 

Please contact ottonova directly on the ottonova app > concierge service. The agents will assist you further regarding your cancellation.