The insurance premium is usually charged by insurance providers every month after the activation of your health insurance. Please ensure that your insurance is successfully activated through the Expatrio user portal.
If your health insurance provider did not deduct the monthly premium, follow these steps to avoid a lapse in coverage:
-
Check Your Bank Account – Verify whether the amount was deducted or if there was an issue with your payment method (e.g., insufficient funds, expired card, or bank restrictions).
-
Review Your Policy Terms – Look at your insurance documents to confirm the payment due date and methods of payment. If you haven’t received the welcome letter or email the insurance provider after activation, please contact Expatrio service team.
-
Contact Your Insurance Provider – Call or email your insurer’s customer service to check why the premium was not taken and how you can make the payment.
Below, we provide the contact details of the insurance providers. Please reach out to your insurance provider accordingly:
-
TK public health insurance
- TK Contact Form
- Email: service@tk.de
-
DR-WALTER (Provisit Student and Educare 24 private health insurance):
- https://www.educare24.com/contact
- DR-WALTER phone number for Expatrio customers: +49 2247 9194 990
- Email: expatrio@dr-walter.com
-
ottonova Study Secure private health insurance:
- Concierge support through the ottonova app
- Live chat support with ottonova